Rally SoftwareŽ Status Page
Service 90 day SLA uptime Current State 3/30 3/29 3/28 3/27 3/26 3/25 3/24
Rally SoftwareŽ 100.000%

Upcoming Events:

Maintenance window planned for April 18th, 6:00am - 8:00am MDT

Rally SoftwareŽ
2020-04-18T12:00:00.000Z
There is a maintenance window planned for Saturday, April 18th between 06:00am - 8:00am MDT (Mountain Time). Rally (Agile Central) will not be accessible during this time.

Service Events:

User logins and password resets are 'looping' and may return an invalid username or password error

Rally SoftwareŽ
2020-03-27T20:57:16.000Z
We are making progress on this issue, clearing a large volume of backlog of requests that need to run through the system.  We are hoping to be back to normal by next week.  Again we apologize for the inconvenience
2020-03-26T22:02:48.000Z
Engineering has isolated the cause of this issue, it is related to the Watches, Webhooks and @mentions.  We have many people working the issue and hope to have a resolution soon.  Thank you again for your patience.  We will update and email when this is resolved. 
2020-03-26T16:22:52.000Z
The engineering team is troubleshooting an issue with some users not being able to set passwords or log into Rally.  We believe the problem has been identified and a resolution should be pending shortly, we will update the status page as soon as this is resolved. We apologize for the inconvenience and thank you for your patience. 

Customers reporting that Watches, @Mention emails and Webhooks are not functioning consistantly

Rally SoftwareŽ
2020-03-27T20:54:38.000Z
We are making progress on this issue, clearing a large volume of backlog of requests that need to run through the system.  We are hoping to be back to normal by next week.  Again we apologize for the inconvenience.
2020-03-26T22:04:59.000Z
Engineering has isolated the cause of this issue, it is also related to the login issues reported earlier today.  We have many people working the issue and hope to have a resolution soon.  Thank you again for your patience.  We will update and email when this is resolved. 
2020-03-25T19:45:39.373Z
We are aware of and investigating an issue with Watches, @Mention emails and Webhooks within Rally that are not being sent out or are not triggering consistently.  The issue has been escalated internally and has a very high priority.  We apologize for this inconvenience and will update the status as new developments are made available.  
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