CA Agile Central Status Page
Service 90 day SLA uptime Current State 5/22 5/21 5/20 5/19 5/18 5/17 5/16
CA Agile Central 100.000%

Upcoming Events:

CA Agile Central Maintenance

CA Agile Central
2018-05-26T12:00:00.000Z
There is a CA Agile Central maintenance window scheduled for Saturday, May 26th from  6:00 AM - 8:00 AM MDT (UTC -07:00) to perform database maintenance. There will be no access to the CA Agile Central product during this time.
All times local (America/Denver)     

Service Events:

Sandbox unavailable

Sandbox
2018-05-21T15:02:58.000Z
Sandbox availability has been restored. Thanks for your patience!
2018-05-21T13:56:48.000Z
Sandbox is currently unavailable. We are aware of and investigating this issue and will provide updates as they become available. 

TLS 1.0 and 1.1 Deprecation Notice

CA Agile Central
2018-05-18T22:47:51.000Z
We’re happy to announce the release of our new Agile Central Work Item Connector (WIC) for TFS2017! This specific version was created to address the upcoming update of Agile Central to Transport Layer Security (TLS) v1.2.

**Please note the TFS Work Item Connector will not connect to CA Agile Central as of June 27 without this v4.8.0 update!**

If your team is using a work item tracking system, check out our Work Item Connector (WIC) for TFS2017 connector to reflect work item information in Agile Central.

Our help documentation page: https://help.rallydev.com/microsoft-tfs-work-items-installation-user-guide will be the source of the most complete information on installation, configuration and capabilities of this connector.

Connector download options:We look forward to users taking advantage of this new connector. Please let us know your feedback as you check it out!
2018-05-18T22:30:52.000Z
We’re happy to announce the 4.8.0 version release of our CA Agile Central Work Item Connector (WIC) for HP Quality Center!  This specific version was created to address the upcoming update of Agile Central to Transport Layer Security (TLS) v1.2.

**Please note the HPQC connector will not connect to CA Agile Central as of Jun 27 without this v4.8.0 update!**

If your team is using a work item tracking system, check out our Work Item Connector (WIC) for HP Quality Center connector to reflect work item information in Agile Central.

Our help documentation page: https://help.rallydev.com/quality-center-installation-user-guide will be the source of the most complete information on installation, configuration and capabilities of this connector.

Connector download options:
We look forward to users taking advantage of this new connector. Please let us know your feedback as you check it out!

2018-05-18T21:30:50.000Z
We’re happy to announce the 4.8.0 version release of our Agile Central Work Item Connector (WIC) for JIRA!  This specific version was created to address the upcoming update of Agile Central SaaS to Transport Layer Security (TLS) v1.2. 

**Please note that this connector will not connect to CA Agile Central as of Jun 27 without this v4.8.0 update!**

If your team is using a work item tracking system, check out our Work Item Connector (WIC) for JIRA connector to reflect work item information in Agile Central.

Our help documentation page: https://help.rallydev.com/jira-installation-user-guide will be the source of the most complete information on installation, configuration and capabilities of this connector.

Connector download options: 
We look forward to users taking advantage of this new connector. Please let us know your feedback as you check it out!
2018-05-16T21:01:23.000Z
UPDATE: The Agile Central Add-In for Excel has been updated. This release is compatible with TLS 1.2.  

Please head to https://help.rallydev.com/rally-add-excel-installation-user-guide and download version 2.44.  
**Note: .NET Framework 4.5 or higher is required for this version of the Add-in for Excel to support TLS 1.2. 

To verify compatibility with TLS 1.2, please test your connection against https://sectest.rallydev.com.  

See https://communities.ca.com/docs/DOC-231181375-tls-10-and-11-deprecation-notice-v2 for more info regarding the TLS 1.0 and 1.1 deprecation, scheduled for Wednesday, June 27. 
2018-05-16T18:51:50.000Z
UPDATE: The TLS 1.0 and 1.1 deprecation has been pushed back to Wednesday, June 27, 2018, to give Agile Central customers enough time to test and distribute any necessary updates to all users. 

As of June 27, 2018, CA Agile Central will no longer support connections using Transport Layer Security (TLS) versions 1.0 and 1.1. Please see https://communities.ca.com/docs/DOC-231181375-tls-10-and-11-deprecation-notice-v2 for more info.  In coming days, we will be releasing updated versions of several integrations which are compatible with TLS 1.2, including the Add-in for Excel. 
2018-04-23T18:23:29.000Z
Summary
As of June 27, 2018, CA Agile Central will no longer support connections using Transport Layer Security (TLS) versions 1.0 and 1.1.

CA Technologies takes the security of your data very seriously.   In order to comply with industry standards, best practices, and our commitment to providing the best possible experience, on June 27, 2018 we will be deprecating the ability to access CA Agile Central using a browser or integration that does not have TLS 1.2 enabled.

How to Test
To test your browsers and integrations that may be affected by this change, we have provided a production URL that only allows TLS 1.2 connections.

This URL is: https://sectest.rallydev.com

Please test to ensure that your connections are successful using this endpoint prior to June 27, 2018. If your integrations are affected and are not on the affected list above, please contact Support at https://support.ca.com or by calling 1-800-225-5224.

For any integrations that are not supported by or provided by CA Technologies, please test and work with the author/vendor to ensure that it works with TLS 1.2. We will also be working with our partners to ensure they are aware of this change to comply with industry standards.

How Will This Impact You?  

Integrations

We have learned that several integrations running on Windows operating systems are affected and are conducting testing to determine resolution steps for each affected integration.  Currently, we are aware of the below supported integrations that are affected: In order to continue using these connectors, you will need to install the latest version of the connector (once an update is ready) plus Ruby 2.2. We will post the latest version of these connectors with installation instructions as they are ready, but please keep in mind that the current version of the connectors will no longer be able to access Agile Central once we deprecate TLS 1.0 and 1.1.

Browsers
Those customers in compliance with our browser support policy should not be affected by this change.  However, we know that things don’t always go as planned, and we want to make you aware of the impacts of the change.  As of June 27, 2018, you will no longer be able to access CA Agile Central from the following browsers: 
  • Firefox version 26 and earlier versions
  • Internet Explorer 8-10 on Windows 7 and earlier versions
  • Safari 6.0.4/OS X10.8.4 and earlier versions
Which browsers support TLS 1.2?
  • Chrome - v30 and higher
  • Firefox - v27 and higher
  • Internet Explorer - v11 and higher
  • Opera - v17 and higher
  • Safari - v7 and higher

We will be providing additional updates as we move forward with our own testing to provide resolution steps or updates as needed prior to this change, including new connector versions. Please stay tuned.

2018-04-06T18:42:20.000Z
All, we are reverting this change for now. It has become apparent that several integrations, including the Add-in for Excel and other connectors as well as some API endpoints are negatively impacted by the deprecation of support for TLS 1.0/1.1. 

It may take until 2pm Mountain for the revert to fully take effect. 

Please stay tuned for future updates. We do plan on moving forward with this deprecation of TLS 1.0/1.1 in the near future to be compliant with updated security policies.  This may require testing of integrations and/or updates of operating system configurations for anyone leveraging integrations or an API endpoint.

We will be sure to communicate what changes may be necessary prior to the future deprecation.  

UPDATE: Root cause analysis document located at https://communities.ca.com/docs/DOC-231181298-rcaagilecentraltlsdeprecation2018-04-06pdf 


2018-04-06T14:56:35.000Z
Today at 10AM MDT we will be deprecating TLS 1.0 and 1.1.   This may affect Integrations that are using older versions of Windows and the Excel Plugin.  To resolve the Excel Plugin issue please refer to the following post which provides instructions.

https://communities.ca.com/message/242056208-excel-add-in-ssltls-error

For further information please refer to the following community post:
https://communities.ca.com/docs/DOC-231180610-tls-10-and-11-deprecation-notice

A sandbox refresh is scheduled for Friday evening 5/25/2018 at 7:00 PM MDT.

Sandbox
2018-05-18T17:09:40.000Z
A sandbox refresh is scheduled for Friday evening 5/25/2018 at 7:00 PM MDT.   The sandbox will be likely be down for most of the evening and into Saturday.

A sandbox refresh is scheduled for Saturday morning 5/19/2018 at 10:00 AM MDT

Sandbox
2018-05-18T17:08:58.000Z
A sandbox refresh is scheduled for Saturday morning 5/19/2018 at 10:00 AM MDT.   The sandbox will be likely be down for most of the day as this is a very large subscription refresh. 

Sandbox Refresh Thursday night 7PM MDT

CA Agile Central
2018-05-17T15:55:15.000Z
A sandbox refresh is scheduled for Thursday night 5/17/2018 at 7:00 PM MDT.   The sandbox will be down for roughly 4 hours. 
All times local ( )