CA Agile Central
Service 90 day SLA uptime Current State 8/29 8/28 8/27 8/26 8/25 8/24 8/23
CA Agile Central 99.881%
Support Link 100.000%
Search 100.000%
Authentication 100.000%
Lookback API 100.000%
Sandbox 100.000%
Insights (Beta) 100.000%
Watches 100.000%

Upcoming Events:

Maintenance window is planned for Saturday, November 2nd, between 4:00am - 8:00am MDT

CA Agile Central
2019-11-02T10:00:00.000Z
There is a maintenance window planned for Saturday, November 2nd, between 04:00am - 8:00am MDT (Mountain Daylight Time). Rally (Agile Central) will not be accessible during this time.

Service Events:

Email, notifications and watches out of Rally are backed up and may not be delivered in a timely manner.

CA Agile Central
2019-08-26T14:51:41.000Z
The issue with emails being sent out has been resolved although there is a large backlog to process so users can expect some delay in getting their emails, password resets, notifications and watches.  Thank you for your patience and we again apologize for the inconvenience. 
2019-08-26T14:22:18.000Z
Our dev/ops team is aware of and working to remedy an issue with emails being backed up.  We will post the status as more information becomes available.  We apologize for the inconvenience.

Rally Unavailable

CA Agile Central
2019-08-25T17:07:05.000Z
Service has been restored for Rally.
2019-08-25T16:46:00.000Z
We are aware of and investigating an issue where Rally is unavailable.  We will post an update once we know more - thank you for your patience!

Data Center Maintenance - 8/24/2019

CA Agile Central
2019-08-24T07:34:00.000Z
All services are back online.  We will continue to closely monitor the new data centers and will respond to any issues.
2019-08-24T06:00:00.000Z
System maintenance is scheduled for Saturday, August 24th from 00:00 to 08:00 MDT.  During this time, the application will be unavailable as we will be moving the Rally Software® Service from its current data-centers to Google Cloud Platform based data centers.  

Moving to a cloud infrastructure is a central part of our plans to continue to improve the Rally Software® service offering.  Google Cloud Platform will enable us to continue to improve upon our already best-in-class security posture, more rapidly respond to performance demands as our customers scale and provide long-term flexibility to deploy the Rally service in more locales.  
The system cutover will follow our normal procedures, however we are taking a one time, extended maintenance window in order to provide additional service validation. 

For our customers this change will be transparent like any other data center switch.  However there are some immediate system security enhancements that come with the change;
  • Stricter Access Control Lists (ACL’s) between system components to further reduce the risk of unauthorized system access
  • Upgrade of all servers to the latest operating systems and security patches
  • Enhanced security against Distributed Denial of Service (DDOS) and malicious bot attack. 
  • Google provides Intrusion Detection which integrate host-based signals on individual devices, network-based signals from various monitoring points in the infrastructure, and signals from infrastructure services.
  • Improved tooling for ongoing security and compliance scanning

Google Cloud also provides industry leading security for their infrastructure and Rally’s SOC2 and ISO27001 certifications remain unchanged.  

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