CA Agile Central Status Page
Service 90 day SLA uptime Current State 9/11 9/10 9/9 9/8 9/7 9/6 9/5
CA Agile Central 99.868%

Service Events:

Sandbox refresh for a specific subscription is scheduled for 9/10 6PM MDT

Sandbox
2019-09-10T19:34:58.533Z
A Sandbox refreshes for a single subscription is scheduled for Tuesday 9/10 at 6PM MDT. The sandbox will be unavailable during this refresh for approximately 6 hours.

Sandbox refreshes for specific subscription is scheduled for 9/9/2019 at 6PM MDT

Sandbox
2019-09-09T22:14:13.000Z
A Sandbox refreshes for a single subscription is scheduled for Monday 9/9 at 6PM MDT. The sandbox will be unavailable during this refresh for approximately 6 hours.

Sandbox refreshes for 2 specific subscriptions only are scheduled for Friday 9/6 at 7PM MDT and Saturday 9/7 at 7PM MDT

Sandbox
2019-09-06T21:53:13.000Z
Sandbox refreshes for 2 specific subscriptions only are scheduled for Friday 9/6 at 7PM MDT and Saturday 9/7 at 7PM MDT.  The sandbox will be unavailable during these refreshes for about 6-8 hours each.


Rally Unavailable

CA Agile Central
2019-09-06T05:14:00.000Z
Service to Rally was restored earlier.  Also all attachments have been fully restored and are now accessible.  If you encounter any issues going forward, please contact Support for further investigation.   Thank you for your patience.
2019-09-05T17:35:47.000Z
IMPORTANT UPDATE:
Rally is back up and running, and our Engineering and Operations teams have already identified the root cause of the issue. An issue with an attachment sync job caused connection issues with our application servers this morning, which caused Rally to be unavailable. 

On Aug 24, Rally moved to the Google Cloud Platform (GCP). As a result of the issue with syncing attachments to the Google Cloud Platform (GCP), any attachments uploaded yesterday, Wednesday, Sept 4, are currently inaccessible and attempts to access result in a failure to load or 404 error. We are currently working to restore access to these attachments and expect this to be completed soon.

2019-09-05T15:41:34.000Z
Update - Rally is back up and running. Some users may experience slow page loads as the system continues to recover. Our Engineering and Operations teams continue to monitor application health and work to ensure there are no further issues. 
2019-09-05T14:59:00.000Z
Update - our Engineering and Operations teams are still in the process of mitigating the issue. The application is in the process of recovery, so some pages may load slowly until we are fully restored. Thank you for your patience!
2019-09-05T14:30:00.000Z
Update:  Our Engineering Team has discovered the cause of the issue and is currently working to resolve the outage.  We will continue to monitor the situation and post updates as information is made available.  Thank you. 
2019-09-05T14:04:00.000Z
We are aware of and investigating an issue where Rally is unavailable.  Users may see "503 Service Unavailable" message.  We will post an update once we know more - thank you for your patience!
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