CA Agile Central Status Page
Service 90 day SLA uptime Current State 8/7 8/6 8/5 8/4 8/3 8/2 8/1
CA Agile Central 99.906%

Upcoming Events:

Data Center Maintenance - 8/24/2019

CA Agile Central
2019-08-24T06:00:00.000Z
System maintenance is scheduled for Saturday, August 24th from 00:00 to 08:00 MDT.  During this time, the application will be unavailable as we will be moving the Rally Software® Service from its current data-centers to Google Cloud Platform based data centers.  

Moving to a cloud infrastructure is a central part of our plans to continue to improve the Rally Software® service offering.  Google Cloud Platform will enable us to continue to improve upon our already best-in-class security posture, more rapidly respond to performance demands as our customers scale and provide long-term flexibility to deploy the Rally service in more locales.  
The system cutover will follow our normal procedures, however we are taking a one time, extended maintenance window in order to provide additional service validation. 

For our customers this change will be transparent like any other data center switch.  However there are some immediate system security enhancements that come with the change;
  • Stricter Access Control Lists (ACL’s) between system components to further reduce the risk of unauthorized system access
  • Upgrade of all servers to the latest operating systems and security patches
  • Enhanced security against Distributed Denial of Service (DDOS) and malicious bot attack. 
  • Google provides Intrusion Detection which integrate host-based signals on individual devices, network-based signals from various monitoring points in the infrastructure, and signals from infrastructure services.
  • Improved tooling for ongoing security and compliance scanning

Google Cloud also provides industry leading security for their infrastructure and Rally’s SOC2 and ISO27001 certifications remain unchanged.  

Service Events:

Sandbox Refresh for a single customer scheduled for Monday, August 5, at 7 PM MT.

Sandbox
2019-08-06T01:00:00.000Z
There is a Sandbox Refresh for a single customer scheduled for Monday, August 5, at 7 PM MT. The Sandbox Environment will be unavailable for a couple of hours.

503 error when running Lookback APi requests

CA Agile Central
2019-08-05T14:02:28.000Z
The issue with Lookback API has been resolved.  We apologize for an inconvenience 
2019-08-05T13:55:42.000Z
We are aware of and investigating an issue with LookBack api requests giving a 503 error.  

We apologize for any inconvenience. 

Rally unavailable

CA Agile Central
2019-08-04T15:59:00.000Z
This issue is now resolved. Thanks again for your patience!
2019-08-04T15:16:00.000Z
We are aware of and investigating an issue where Rally is unavailable.  We will post an update once we know more - thank you for your patience! 

There is a maintenance window planned for Saturday, August 3rd, between 07:00am - 8:00am MDT

CA Agile Central
2019-08-03T12:00:00.000Z
There is a maintenance window planned for Saturday, August 3rd, between 07:00am - 8:00am MDT (Mountain Daylight Time). Rally (Agile Central) will not be accessible during this time.
2019-08-01T15:33:51.000Z
Due to unforeseen events, the maintenance window previously scheduled for August 3rd is being rescheduled to a later date.  We will post the new date and time as soon as it is available.

There is a maintenance window planned for Saturday, August 17th, between 06:00am - 8:00am MDT

CA Agile Central
2019-08-02T22:23:35.000Z
The maintenance window previously scheduled for August 10th is being rescheduled to August 17th from 6-8AM MDT.
2019-08-02T22:21:25.000Z
There is a maintenance window planned for Saturday, August 17th, between 06:00am - 8:00am MDT.

Export from Collections page is exporting all work items to which you have access in the workspace

CA Agile Central
2019-08-02T01:00:00.000Z
This issue has now been resolved.
2019-08-01T20:31:28.000Z
We are aware of and currently investigating an issue using export from the collections page.  The export function will export all work items in the workspace to which you have access instead of just those on the collections page.  We apologize for the inconvenience and will provide further updates.

Sandbox refreshes for 3 specific subscriptions only are scheduled for Friday 8/2 at 7PM MDT, Saturday 8/3 at 1PM MDT and Sunday 8/4 at 3AM MDT

Sandbox
2019-08-01T19:08:48.000Z
The sandbox will be unavailable during these refreshes.  The Friday refresh should take a couple of hours, Saturday refresh should be brief, an hour or 2; Sunday's refresh may take roughly 8 hours.  
All times local ( )