CA Agile Central Status Page
Service 90 day SLA uptime Current State 3/19 3/18 3/17 3/16 3/15 3/14 3/13
CA Agile Central 99.906%

Upcoming Events:

Data Center Maintenance - 8/24/2019

CA Agile Central
2019-08-24T06:00:00.000Z
System maintenance is scheduled for Saturday, August 24th from 00:00 to 08:00 MDT.  During this time, the application will be unavailable as we will be moving the Rally Software® Service from its current data-centers to Google Cloud Platform based data centers.  

Moving to a cloud infrastructure is a central part of our plans to continue to improve the Rally Software® service offering.  Google Cloud Platform will enable us to continue to improve upon our already best-in-class security posture, more rapidly respond to performance demands as our customers scale and provide long-term flexibility to deploy the Rally service in more locales.  
The system cutover will follow our normal procedures, however we are taking a one time, extended maintenance window in order to provide additional service validation. 

For our customers this change will be transparent like any other data center switch.  However there are some immediate system security enhancements that come with the change;
  • Stricter Access Control Lists (ACL’s) between system components to further reduce the risk of unauthorized system access
  • Upgrade of all servers to the latest operating systems and security patches
  • Enhanced security against Distributed Denial of Service (DDOS) and malicious bot attack. 
  • Google provides Intrusion Detection which integrate host-based signals on individual devices, network-based signals from various monitoring points in the infrastructure, and signals from infrastructure services.
  • Improved tooling for ongoing security and compliance scanning

Google Cloud also provides industry leading security for their infrastructure and Rally’s SOC2 and ISO27001 certifications remain unchanged.  

Service Events:

Team Planning page intermittently fails to load for some users

CA Agile Central
2018-03-20T20:35:37.000Z
This issue is now resolved. If running into issues, please logout, close browser, open a new browser and login again.
2018-03-19T20:02:59.000Z
We are aware of and investigating a reported issue where the Team Planning page intermittently fails to load for some users. This may occur in any browser. 

While we work toward resolution, a potential workaround for this issue is to fully clear the browser's cache and cookies, then refresh the page. 

We will continue to post updates as we have them! Thanks for your understanding and patience. 

Iteration Status Page Not Loading

CA Agile Central
2018-03-19T17:08:46.000Z
This issue is now resolved. 

For users still experiencing an issue with the Iteration Status page not loading, please clear your cache and cookies and do a hard refresh of the page. Please contact support at https://support.ca.com with any further issues.
2018-03-19T14:35:55.000Z
We are aware and investigating an issue with the Iteration Status page not loading for some users. We are sorry for this inconvenience and working quickly to resolve the problem. 

TLS 1.0 and 1.1 Deprecation Notice

CA Agile Central
2018-03-14T20:28:33.000Z
Summary:
As of April 1, 2018, CA Agile Central will no longer support connections using Transport Security Layer (TLS) versions 1.0 and 1.1. 

Here at CA Agile Central, we take the security of your data very seriously.   In order to comply with industry standards, best practices, and our commitment to providing the best possible experience, on April 1, 2018 we will be deprecating the ability to access CA Agile Central using a browser that does not have TLS 1.2 enabled. 

How will this impact you?  
Those customers in compliance with our browser support policy (https://help.rallydev.com/supported-web-browsers) should not be affected by this change.  However, we know that things don’t always go as planned, and we want to make you aware of the impacts of the change.  As of April 1, 2018, you will no longer be able to access CA Agile Central from the following browsers:

  • Firefox version 5.0 and earlier versions
  • Internet Explorer 8-10 on Windows 7 and earlier versions
  • Safari 6.0.4/OS X10.8.4 and earlier versions
Which browsers support TLS 1.2?
  • Chrome - v30 and higher
  • Firefox - v27 and higher
  • Internet Explorer - v11 and higher
  • Opera - v17 and higher
  • Safari - v7 and higher
All times local ( )